Zen Massage Membership Mobile Booking App

Massage Industry Membership System Strengthening Customer Relationships and Increasing Sales

Project Key Features

Digital Transaction Records

Personalized Promotion

Sales Increase

Massage Membership Booking App Background

service

#UX/UI Design #AppointmentSystem #MassageShopManagement

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#MassageShop #CRM #DigitalTransformation

technology

#Flutter #Figma #WhatsAppReminder

Massage Booking App Background

Zen Massage, a Thai massage shop, has traditionally managed bookings and package usage manually, with the owner verifying data.

As customer numbers grow, this approach struggles to meet operational demands. The shop needs an efficient system to handle customer data, bookings, and business records, minimizing errors and raising productivity.

Easy-to-Use Booking Management AppSystem

Zen Massage explored options with various IT firms, but intricate systems posed challenges for the shop's mostly senior staff, hindering daily operations.

Following IT and business consultations with Better Pi, Zen Massage implemented a membership booking app. Its straightforward operation and user-friendly interface enabled staff to adapt quickly, greatly enhancing work efficiency and serving as a vital tool for the shop's daily operations.

UX Simplifies Operations, UI Enhances Brand IdentityDesign

Zen Massage's membership booking app prioritizes user experience (UX) and interface design (UI). The UI incorporates the brand's signature colors and real-life photos, enhancing brand recognition. For UX, the app's simple and intuitive process allows users to book appointments in just a few steps, creating a seamless and convenient massage booking experience.

Massage Booking App showcase — The design incorporates brand elements, with purple as the primary tone, creating a Thai-inspired, comfortable, and relaxed atmosphere.

Digital Records, More Transparent OperationsData

In the past, Zen Massage frequently faced disputes with customers over package usage due to unclear records and error-prone manual processes.

Now, with the shop management app, staff can easily record and access customer and operational data. Customers can also instantly view their purchase and usage records through a dedicated app, ensuring transparency, preventing disputes, and significantly magnifying customer trust and satisfaction.

Promotion Precise Marketing for Sales Conversion

Membership system can be used to categorize customers based on various criteria, such as birthday, recent purchase date, spending amount, or service preferences.

The shop can craft targeted promotions and personalized content to boost engagement, repeat purchases, and conversion rates, maximizing member value.

BenefitsStrengthening Customer Relationships

Better Pi helped Zen Massage successfully undergo digital transformation, streamlining daily operations through a membership app that systematically manages customer data and treatment package records, enhancing service efficiency and reducing errors. With the member categorization feature, the shop can conduct personalized promotions and precise marketing, improving customer relationships, elevating repurchase rates, and laying a solid foundation for future branch expansion.

The Client SaysFeedbacks

Our staff were initially hesitant to adopt new technology, but Better Pi's membership mobile app is intuitive and easy to use. They quickly mastered it, effortlessly managing shop information. We highly recommend it.

Zen Massage

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